The Training Analyst supports the Temenos University Team in ensuring that all processes and reports are consistent with the performance expected of our training services. Working alongside multiple stakeholders across the organisation, the role is critical in supporting the setting and improvement of our operational standards and reporting on our day to day operations. The role is also responsible for administration support within the online Temenos Learning Community providing reports and data input into the Community to ensure the accurate running of the operations.
The Training Analyst will create, maintain and drive robust processes for the Temenos University business;
Work with multiple stakeholders and departments in implementing changes to Temenos University processes and/or best practice;
Support Training needs as part of our Training Go To Market initiatives;
Monitor Key Project Indicators against plans and drive corrective actions;
Escalate unresolved issues within Temenos to a point where they are satisfactorily resolved;
Provide Project Governance on Partner driven training including ensuring that all billing is done and agreements are in place;
Will drive the set up; advertisement within the Temenos Learning Community(TLC) and work with the Resource Analyst to ensure staffing for all public courses offered through Temenos University;
Will perform TLC Administration as required;
Will be required to be part of project team for all future Temenos University Product initiatives;
Perform all administration tasks as required to ensure all TLC members are assigned the correct certification status;
Work with marketing to ensure the Training Catalog is up to date and manage any changes as required;
Will work with the Temenos University Team to ensure all post training activities are completed and reported on such as feedback forms; test results upload to the TLC ;
Skills and Experience:
Ideally 2 years + experience of working in a process improvement role;
Prior experience in a Bank or IT Software services background preferred;
Prior experience working in a global Services Organisation would be advantageous;
Prior experience with administration support function (internal and/or external stakeholders);
What are your benefits?
The opportunity to develop a career within a stable multinational environment;
Relaxation room (pool table/ ping pong, board games);
25 days Annual Vacation;
Dynamic, young and enthusiastic team.