Training Manager - TELUS International Europe - SmartDreamers (Expirat)
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Training Manager

franceza, serviciu clienti, call center, Full time , Job expirat
București, București, România
TELUS International Europe
Training Manager


- Excellent level of English and French
- Availability to work on an afternoon schedule 16:00 to 00:30, Monday to Friday
- Minimum one year experience in training management
- Leadership skills, ability to support and motivate the teams in reaching their targets
- Coaching oriented, focus on developing the skills of the team members
- Results oriented: experience in driving CSAT & NPS scores (performing root cause analysis, creating and following up on improvement action plans)
- Great communication skills, ability to create and maintain meaningful partnerships with internal and external partners


- Support the achievement of our Quality and Training objectives
- Support the professional development and goal achievement of a team of multilingual Quality Specialists and Trainers
- Contribute effectively to the development of the relationship with TI partners through proactive and professional communication
- Consolidate meaningful reportings, perform root cause analysis and follow-up the implementation of improvement action plans
- Collaborate effectively with internal and external partners, support our coaching philosophy

What we offer:

Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

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