- Excellent level of English and French - Availability to work on an afternoon schedule 16:00 to 00:30, Monday to Friday - Minimum one year experience in training management - Leadership skills, ability to support and motivate the teams in reaching their targets - Coaching oriented, focus on developing the skills of the team members - Results oriented: experience in driving CSAT & NPS scores (performing root cause analysis, creating and following up on improvement action plans) - Great communication skills, ability to create and maintain meaningful partnerships with internal and external partners
- Support the achievement of our Quality and Training objectives - Support the professional development and goal achievement of a team of multilingual Quality Specialists and Trainers - Contribute effectively to the development of the relationship with TI partners through proactive and professional communication - Consolidate meaningful reportings, perform root cause analysis and follow-up the implementation of improvement action plans - Collaborate effectively with internal and external partners, support our coaching philosophy
What we offer:
Stable job - we offer permanent labor contracts International career - we offer regular training and international career opportunities Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
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