Switching L1/L2 Tech Support Engineer - Luxoft - SmartDreamers (Expirat)
SmartDreamers for Android Install

Switching L1/L2 Tech Support Engineer

Tech Support, IT, Full time , Job expirat
București, București, România
Luxoft
Switching L1/L2 Tech Support Engineer

Project Description:

You will support client products from a major network infrastructure manufacturer, working directly with the partners and customers. 
You will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization.
WORKING ON SHIFTS to cover 7am - 21pm 

Responsibilities:

Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail and web.
Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
Provide on-site support for customers when needed. 
 

Skills Required:

Degree in technical college or university with networking, security, programming and NFV experience, like a Engineering or Computer Science - preferred. 
Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months. 
Eager to learn technology, interest in programming, good level for spoken and written English 
Network fundamentals including routing, switching and security technologies 
Knowledge of UNIX/Linux operating systems 
Excellent team player 
Strong problem-solving skills 
Excellent client-facing skills 
Very good knowledge and understanding of TCP/IP 
Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols) 
Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting) 
Working knowledge in both Unix/Linux and Windows operating systems is a plus 
The ideal candidate will be able to analyze sniffer traces 
Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies. 
Ability to learn and integrate new technologies in a fast-paced environment 
 

    What we offer:

  An interesting job in one of the largest IT companies 
  Challenging & professional work environment
  Pleasant working atmosphere within an international team
  Competitive salary and opportunities for professional development
  Various in house training & webinars

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