Switching L1/L2 Tech Support Engineer
You will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
You will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization.
WORKING ON SHIFTS to cover 7am - 21pm
Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail and web.
Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
Provide on-site support for customers when needed.
Degree in technical college or university with networking, security, programming and NFV experience, like a Engineering or Computer Science - preferred.
Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months.
Eager to learn technology, interest in programming, good level for spoken and written English
Network fundamentals including routing, switching and security technologies
Knowledge of UNIX/Linux operating systems
Excellent team player
Strong problem-solving skills
Excellent client-facing skills
Very good knowledge and understanding of TCP/IP
Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols)
Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting)
Working knowledge in both Unix/Linux and Windows operating systems is a plus
The ideal candidate will be able to analyze sniffer traces
Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
Ability to learn and integrate new technologies in a fast-paced environment
What we offer:
An interesting job in one of the largest IT companies
Challenging & professional work environment
Pleasant working atmosphere within an international team
Competitive salary and opportunities for professional development
Various in house training & webinars