Service Desk Manager
-To provide delivery direction and management to projects from his/her direct coordination.
-Enable the achievement of business objectives through management of Operations teams in Stefanini Romania.
-Ensure efficient and effective deployment of systems, resources and people within agreed budgets and in line within customer service strategy & policy.
-Manage, coach and develop the Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to to achieve specific operational objectives.
-University graduate (MCs desirable) with a minimum of 2 years experience working in a management role in a large global organization.
-2 years outsourcing/call-center environment experience highly desirable.
-2 years experience in managing teams (inclusive performance management).
-Critical thinking and problem solving skills in order to support achievements of business objectives.
-High tolerance and flexibility, evolved ability to lead and manage ambiguous situation.
-Excellent relationship skills including significant experience working with executives levels.
-Excellent verbal, written, facilitation and presentations skills.
-Strong time and project management skills.
-Business Leadership skills.
-Experience with delivering customer value & service excellence.
-Sense of urgency and focus on delivery excellent results.