Responsibilities -To provide delivery direction and management to projects from his/her direct coordination. -Enable the achievement of business objectives through management of Operations teams in Stefanini Romania. -Ensure efficient and effective deployment of systems, resources and people within agreed budgets and in line within customer service strategy & policy. -Manage, coach and develop the Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to to achieve specific operational objectives.
Requirements -University graduate (MCs desirable) with a minimum of 2 years experience working in a management role in a large global organization. -2 years outsourcing/call-center environment experience highly desirable. -2 years experience in managing teams (inclusive performance management). -Critical thinking and problem solving skills in order to support achievements of business objectives. -High tolerance and flexibility, evolved ability to lead and manage ambiguous situation. -Excellent relationship skills including significant experience working with executives levels. -Excellent verbal, written, facilitation and presentations skills. -Strong time and project management skills. -Business Leadership skills. -Experience with delivering customer value & service excellence. -Sense of urgency and focus on delivery excellent results.
Si companiile vor aplica la tine
Completeaza-ti profilul si companiile iti vor trimite invitatii pentru interviu direct pe aplicatia de mobil sau in casuta ta de email.