Service Delivery Coordinator with ITALIAN

Service Delivery, Full time , Job expirat
Iaşi, Iaşi, România
XEROX
Service Delivery Coordinator with ITALIAN

Candidatul ideal
Background, skills, experience and qualifications
- Excellent communication skills, fluency in spoken & written Italian;
- Good English language skills;
- Expert knowledge of Microsoft Office Products
- Proven track record in the delivery of high quality customer service
- Experience working in a shared services environment
- Proven ability to work as part of a flexible fast changing environment

Descrierea jobului
Scope:
• The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to one or more client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

The Service Delivery Coordinator is focused on:
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
• Achieving productivity improvements and cost control
• Assisting the Service Delivery Manager in the transforming and growing the business

Major Responsibilities
• Act as a customer and internal point of contact for assigned contracts
• Responsible for the effective management of external / internal queries / escalations
• Maintain necessary documentation of process’ on customers contracts
• Responsible for the environmentally friendly disposal of all consumables and equipment
• Provide necessary support for price reviews
• Build customer relationship

Descrierea companiei
Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 2 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau. Learn more at www.xerox.com.