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Service Delivery Coordinator with FRENCH & ENGLISH

Service Delivery, Full time , Job expirat
Iaşi, Iaşi, România
XEROX
Service Delivery Coordinator with FRENCH & ENGLISH

Candidatul ideal
• Excellent communication skills
• Excellent organizational skills
• Problem solving skills
• Project Management training (Basic)
• Good knowledge of Microsoft Office Products
o XL
o Word
o Power Point
o Outlook
o Visio
• Proven track record in the delivery of high quality customer service
• Proven ability to work as part of a flexible fast changing environment
• Fluent English and French;

Descrierea jobului
Key Role Tasks and Activities:
• Act as a customer and internal point of contact for assigned contracts
• Responsible for the effective co-ordination of external / internal queries / escalations
• Support of asset management database to agreed data quality levels
• Responsible for co-ordinating end to end MACD Move Add Change Delete
o Liaise between customer and Xerox Supply Chain and logistics teams.
• Maintain Process and Procedure manual
• Service Improvement Planning including Root Cause Analysis
• Co-Ordinate and gather Financial data for monthly billing reconciliation
• Contribute to the P&L performance through cost control and innovation
• Provide necessary support for contract change management
• Maintain customer relationships
• Other duties as required

Descrierea companiei
Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 2 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau. Learn more at www.xerox.com.