Job description SC European Business Services – Societe Generale Group – is looking for young professional specialized in Business Process Offshoring.
Societe Generale European Business Services delivers added value services for Societe Generale Group, starting with finance and accounting support for branches and subsidiaries located all around Europe. Fast growing company, it will progressively enlarge its scope to other activities.
Develop and implement a structured way of working/ communication plan to support smooth transition and adoption of to-be operating model, to ensure changes are effectively communicated to all business stakeholders and impacted employees. Completing a detailed stakeholder analysis to identify people impacted by and/or able to influence local country business change; manage relationship with Project Sponsor and Steering Group Manage/ Engaging with business analysts to complete the change impact analysis related to the changing processes and ways of working
Responsible for the coordination of wider transition teams involving all respective project resources, i.e. Core Team, Work stream and SSC leaders, internal technical resource, transition team members and local stakeholders. Deliver all Service Transition Projects and Programs in line with SG methodology (driving internal and external project teams and operational teams to achieve planning, execution, monitoring and control of project plans). Ensure proper project scope, financial measures, project planning, communication, resources, results and overall project quality
Ensure transitions milestones are timely reached. Effectively manage the stakeholders. Monitor the transition, ensuring issues are resolved in a timely manner and appropriate corrective actions are implemented. Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues. Ensuring that effective and efficient controls around the risks of introducing organizational changes are in place
Support Customer’s in all communication activities including ad hoc interventions Providing change management and stakeholder management support to peers in the Deployment team Providing guidance to country teams on how to drive faster adoption and greater utilisation of the changes delivering greatest business benefits
Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of efficiency, effectiveness and internal customer satisfaction
Drive identification and prioritization of service improvement activities and the recommendation and implementation of solutions. Support governance meetings for process management according to lean methodology. Drive ROI for improvement activities including built of business cases for significant initiatives. Coach/lead virtual teams as necessary to deliver assigned service improvement activities.
Ensure "best practices" are shared and utilized. Provide input to stakeholders by an ongoing service improvement plan, measurement framework and Key Performance Indicators (KPIs).
Knowledge, studies and experience:
Min. 3 years experience in a similar position Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services (PTP, Reporting, Accounts Payable, Accounting) Finance Domain Knowledge is a plus Located in Bucharest and travelling almost 50% whenever is necessary to France (Paris and other regions of France) Fluent in French written and spoken Bachelor’s Degree in Finance, or related field Experience and capability to manage EMEA wide projects autonomously Training and certification in Six Sigma, or similar quality management experience
We also value:
Capable Influencer - pragmatic approach - stakeholders management; Good communicator - both technically as well as with executive management; Confident and capable of challenging functional managers around service, and drive resolution of issues, in a diplomatically manner Ability to collaborate in a global matrix managed organization Creative thinker, gets the right balance between following the best practice and driving forward Ability to view complex/conflicting data, identify problems and propose solutions/alternatives. Ability to create productive business environment for employees, by providing opportunities to demonstrate/develop their skill sets. Strong ethical behavior
Competitive remuneration and benefits package, based on qualifications and experience Promotion possibilities and development of a career plan A modern working environment: open, informal, fun atmosphere Yearly bonus per company policy Type of the contract – undetermined period Other benefits
All the candidates that fit the above requirements are invited to apply online. Only selected candidates will be contacted for an interview, the rest of the applications will be stored in the database of the company for future opportunities.
All applications are considered strictly confidential.
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