Candidatul ideal For a customer contract, the OTC Operations Manager is responsible for the ordering chain maintenance, the billing management including billing reporting and cash collection.
He/She is the main customer and Account Business Unit (ABU) point of contact on this scope. This responsibility may be shared with another OTC ops manager, depending on the size of the contract.
He/She provides a dedicated and customized service to his/her customer(s) around ordering, billing and reporting activities. He/she is also in charge of the billing quality and of the customer satisfaction. The level of responsibility on the ordering chain maintenance may be shared with Customer Order Manager depending on the size and complexity of the contract.
Education and experience: Bachelor degree Minimum of 3 years related work experience in OTC management (or in similar environment), complex program Experience in international environment is a plus Good knowledge of ordering and billing Expertise in Excel (MS Access is a plus) Good knowledge of telecom services is a plus
Knowledge and abilities:Fluent in English and in French Project Management knowledge Understanding the company offer services Excellent communication skills Concern for Accuracy Planning & Organizing Initiative & Pro-activity Results Orientation Analytical Thinking, Ability to Summarize Negotiation skills
Key responsibilities: In liaison with the different internal and external actors of a given customer contract, the OTC Operations Manager is responsible for the whole activities related to this customer contract in terms of:
During the run phase the OTC Operations Manager is responsible for day to day OTC activities:
Ordering capability: the customer is able to place service requests Commercial inventory management Invoice production: invoices are accurate and produced on time Second level of cash collection: invoices are paid timely Customer billing claims are handled timely and in a professional manner The customer is given support to enable him to place orders Provide explanation and dedicated support about invoice contents to the customer Maintain up to date the OTC solution in process and tools under OTC Director accountability Ensure revenue assurance by implementing and/or project manage corrective and improvement actions During the implementation phase the OTC Operations Manager contribute to the set up of the transitory and target solutions: Contribute to the definition of the Intermediate Mode of Operation (IMO) and the Final Mode of Operation in the respect of the contract terms, the customer specifies and the strategy given by the ABU (model, organization, processes) Execute the IMO solution Ensure training and knowledge transfer between IMO and FMO modes to the whole OTC team Manage all supporting functions of the OTC operations activities Manage on daily basis all analysts working on billing preparation, re-rating, reporting, etc. Support ordering activities Contribute to end-to-end workflow processes for the contract from ordering to billing, ensuring process amendments for the contract when required Deliver reporting according to internal and external requirements Produce and publish reports in line with business requirements
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Descrierea companiei Orange is the leader of the Romanian mobile telecommunications market with 10.009.000 million customers. Orange Romania is part of Orange Group, one of the world's leading telecommunications operators with over 200 million customers on five continents. Orange means much more than technology, mobile telephony or GSM networks. It is a brand created to make human communication simpler and to bring value to the communities where it operates. The Orange Group has a well-defined corporate responsibility strategy, whereby we ensure that our work is carried out responsibly. Indeed corporate responsibility lies at the core of our brand's values, which in turn represent who we are and how we do business.If you want to build the Orange experience and join a great team, send us your CV by applying online at www.orange.ro/jobs .
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