Job description British American Shared Services Europe currently have a new, exciting opportunity for an Order to Cash Cluster Manager, joining us on a permanent basis, in our offices in Bucharest.
The primary responsibility of this role is to manage the day to day activities of the relevant Order to Cash market cluster team within the department, in line with the agreed Service Line Agreements. This includes the continuous monitoring of the departmental KPIs and the driving of the relevant remediation actions, ensuring the proper process controls are in place and performed on time and in full, enabling the team to apply a continuous improvement mind set in their day to day work, and creating a positive work environment, in order to deliver the departmental objectives.
Key deliverables Manages recruitment (incl. new scope), evaluation and development of team leaders (directly) and all other members of the team (indirectly); Maintains relationship with the end market single point of contact; Acts as escalation point for own region / markets; Owns department operational KPIs; Receives newly migrated scope from Deployment Manager, becoming fully accountable after stabilization period exit; Manages any residual scope optimization / migration post stabilization. Previous management experience within a Financial Shared Service Centre / global FMCG company; Experience in coaching and developing direct reports; Knowledge of accounting principles and conventions; Able to drive projects and process improvements and handle a remote customer base model; Detail-oriented, analytical, proactive, and can work under pressure with minimum supervision; Knowledgeable in identifying risks and in implementing controls; Result-oriented mind-set; Clear and effective communication; English (spoken and written), business level as a minimum. Lean Six Sigma certified
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