Incident Manager, German non-voice - AtoS IT Solutions and Services - SmartDreamers (Expirat)
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Incident Manager, German non-voice

IT Support, Full time , Job expirat
Braşov, Braşov, România
AtoS IT Solutions and Services
Incident Manager, German non-voice

This person will be responsible for handling customers enquiries according to the defined service level agreements, in order to ensure achievement of operational KPI's


Control of the internal and external service processes in case of failure
Identification of appropriate problem-resolution procedures using specific customers information
Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements
Technical support and hotline for the assigned products
Product-related technical support, application assistance and consulting
On-site support for commissioning and troubleshooting, if necessary
Coordination in project handling for customer-specific solutions
Product qualification in terms of benchmarks, system tests and acceptance

Job Requirements

Essential requirements:

• Technical school or technical university degree
• Knowledge in IT or telecommunication area
• Experience in Windows Server
• Fluent English and good German
• Very good analytical and communication skills
• Motivated team player


• Knowledge of Information Technology Infrastructure Library (ITIL)
• VoIP technologies knowledge
• Cisco Certified Network Associate(CCNA) certification

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