Those who will work on our Delivery Project Manager position need to have: • Fluency in English • Relevant tertiary qualification preferred ( eg. ITIL ) • Proven Delivery Management experience 2+ Years • Proven experience in Critical Sit Management situations 2+ years • Proven experience in providing service to internal stakeholders to achieve successful project outcomes 3+ years • Understanding of project delivery and acceptance processes within a fast-paced business environment • Demonstrated capability for problem solving, decision making, sound judgment, assertiveness • Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large groups • Strong relationship building and interpersonal skills • Experience using MS Project and MS Office toolset (Word, Excel, Powerpoint, Vision, Project)
Key Attributes • Professional and positive approach • Diligent with attention to detail • Ability to cope under pressure • Collaborates well • Dynamic and vigorous • Self-motivated & self-sufficient • Effective communicator at all levels • Team player, and able to work on own initiative • Assertive, adaptable, and creative • Analytic ability • A can do attitude and willingness to go the extra mile when required n/a This role is part of a Digital Workplace Services team. This is a role for an overall coordinator for the delivery of the project, reporting to the Digital Workplace Services Manager. Project Management experience is required.
The DPM will also be responsible for pro-actively monitoring problem and change process for the shared infrastructure and resources, manage problem and change issues and alerts as needed.
The DPM will help to ensure quality of service are maintained and will manage effort of delivery by looking at better ways to provide service in an efficient manner.
• Define, agree and implement ITIL framework for IT Operations & Transition • Assist in driving Major Incidents to closure • Interlink between all support teams on identifying RCA’s for shared infrastructure. (Not account specific) • Assist in defining and managing Service/Quality Improvement plans • Implement Quality Process Metrics • Assist with service delivery audit readiness • Ensure relevant governance /interlock with technical service lines • Prepare Daily/Weekly/Monthly Operational or other Delivery Related Report • Proactive Improvement of Process Maturity • Assist with the establishment of Standards and Processes • Provide assistance to maintain and update the project management framework and disciplines necessary • Develop positive relationships with team leaders and staff to enable support including facilitation, tracking and reporting on projects, and training • Assist in managing enterprise level resource allocation, including adjustments based on emerging business or technical opportunities and challenges • Assist with establishing stakeholder management plan and implementation of the communication framework • Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels • Understand the deliverables of internal and external customers and contribute to success through cooperative and collegial processes • Develop and maintain a basic understanding of customer policies and procedures as relevant to processes • Other Duties: Special projects as agreed with the line Manager to support the business requirements of the organization