Customer Support with Italian
What are we looking for?
An advanced Italian level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude. We are offering you a career therefore we will value your willingness to learn!
You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
•Strive for quality work in handling phone calls, administering data bases and other customer service activities
•Provide support for users requests for hardware, software, network and service issues
•Log and keep records of users queries
•Participate in preparing customer reports
•Develop action plans and coordinate their implementation in order to resolve operation issues What do we offer? •A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team
•The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth
•An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance + many other benefits Descrierea companiei
We welcome you to be our next Genpacteer!
Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving our clients.
Today, we generate impact for a few hundred strategic clients, including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise and experience running complex operations are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design. For additional information, visit www.genpact.com. Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube. Our Romanian offices are located in Bucharest (Hermes Business Campus, Pipera) and Cluj-Napoca (United Business Center).