Customer Success Manager
What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow, using Robotic Process Automation?
In the beginning of the 20th century, Henry Ford had a vision of creating assembly lines and facilitating mass production.
100 years later, UiPath has a grand vision of liberating the human workforce from tedious, repetitive tasks, by means of Robotic Process Automation.
If you like to think ahead, like we do, then we must talk.
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.
CSMs are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.
A major area of responsibility for CSM’s is helping customers structure and manage company wide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value.
Working closely with UiPath’s Account Executives and Solutions Engineers,
Part coach, project manager, business consultant and product expert, our Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication and to be successful with UiPath.
Scope of Activities
Empathize with every aspect of the customer experience, putting customers’ needs first.
Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.
Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals.
Proactively spot and correct any issues that could affect customer satisfaction or retention
Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient.
Mentor and provide guidance to newer CSMs and partner with UiPath’s Account Executives to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
Help drive customer references and case studies
Job Profile Requirements
Bachelor’s degree in engineering or computer science with over 8 years of work experience
5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
Solid technical background with hands on experience in digital technologies
Experience in technical support, project management, technical sales and consultancy
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
Proven track record in a highly-professional customer service in a dynamic, start-up environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
We are offering the possibility to work from home or flexible working hours in a nice office plus free daily premium catering.
Competitive salary, a Stock Options Plan and the unique opportunity of working with us to develop state-of-the-art robotics technology are just a few of the pluses.
We must have caught your attention if you've read so far, so we should talk.