Customer Service Representatives - French Speaker - AVIRA SOFT S.R.L - SmartDreamers
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Customer Service Representatives - French Speaker

sales, servicii clienti, Full time , Postat Acum o săptămână, Expira in 20 zile
București, București, România
AVIRA SOFT S.R.L
Customer Service Representatives - French Speaker
To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.
We believe that empowered, self-motivated teams can accomplish huge things.

Position Overview
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority. 

Tasks:
Provide 1st level trouble-shooting, during day shift
Provide pre-sales information about our products
Support customers in the optimal usage of our products
Communicate via Social Media platforms, phone & e-mail

Knowledge, Skills, and Abilities
• 1-2 years call centre/customer service work experience
• Technical (IT) Education is a plus 

Procedure Knowledge: 
• Help desk procedures 
• Excellent aptitude for technical troubleshooting and problem solving 

System Knowledge: 
• Microsoft office applications 
• Good knowledge of OSX 
• Knowledge of computer software and hardware

Skill Set:
• Enthusiasm for passing on technical knowledge and experience 
• Excellent product and general technical knowledge 
• Ability to work unsupervised 
• Good communication skills (oral/written) in French and English
• Keyboard skills: accurate and relatively swift typing 
• Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint. 
• Basic complaint and conflict resolution skills.
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