To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7. We believe that empowered, self-motivated teams can accomplish huge things.
Position Overview For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.
Tasks: Provide 1st level trouble-shooting, during day shift Provide pre-sales information about our products Support customers in the optimal usage of our products Communicate via Social Media platforms, phone & e-mail
Knowledge, Skills, and Abilities • 1-2 years call centre/customer service work experience • Technical (IT) Education is a plus
Procedure Knowledge: • Help desk procedures • Excellent aptitude for technical troubleshooting and problem solving
System Knowledge: • Microsoft office applications • Good knowledge of OSX • Knowledge of computer software and hardware
Skill Set: • Enthusiasm for passing on technical knowledge and experience • Excellent product and general technical knowledge • Ability to work unsupervised • Good communication skills (oral/written) in French and English • Keyboard skills: accurate and relatively swift typing • Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint. • Basic complaint and conflict resolution skills.
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