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Customer Care Assistant with French & English

Customer Care, Full time , Job expirat
București, București, România
XEROX
Customer Care Assistant with French & English

Candidatul ideal
Do you speak very well French and English?
Are you looking for an exciting job in an international project?
Come and join us!
Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.

Descrierea jobului
Knowledge/Skills/Abilities:

- Advanced level of French and English
- Excellent customer service, sales, interpersonal, and communication skills
- Able to learn quickly in a technical environment
- Excellent verbal and written communication including grammar and voice quality
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

What will be your responsibility:

- Handling incoming calls efficiently
- Provide exceptional customer service and collect required information from the customer on every call per established criteria
- Use experience to identify customer needs and handle accordingly
- Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
- Handle multiple tasks (ie., talking with customers while accessing information in a computer)
- Consistently meet established performance and quality standards

What we offer:

- Competitive salary and performance bonuses
- Attractive benefits package including meal vouchers, transportation, medical service and life insurance
- Training's developed in classrooms or virtually
- Valuable learning opportunity
- Possibility to practice your language skills with native speakers
- A dynamic and international work environment

We thank everyone for applying, however only successful candidates will be contacted for an interview.

Apply now!

We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.

Descrierea companiei
Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 2 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau. Learn more at www.xerox.com.