As an Application Support Analyst your main purpose is: - Provisioning of 3rd level application support services on DBs systems; - Providing application configuration and maintenance on DB’s business facing applications, by becoming an expert on the use of all aspects of these applications; - Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries;
As an Application Support Analyst your main responsibilities will involve: Application support: - Receive and investigate problems and requests for support and determines appropriate actions to take; - Prioritizes requests in accordance with agreed criteria; - Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or site-specific enhancements, reconfiguring systems, changing operating procedures, providing training input for users or operations staff, producing additional documentation, or escalating requests to software suppliers. - Ensure all work is carried out and documented in accordance with required standards, methods and procedures; - Monitor application systems for which responsible by regular scrutiny of reports from the applications software or the ICT team. Note problems and identify performance trends; - Liaise with internal or external software suppliers on the development of system enhancements to overcome known problems; - Identify and develop enhancements and functionality changes on the applications in scope.
Business analysis: - Investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques; (ii) investigate operational requirements and problems, contributing to improvements; (iii) specify information flows, processes/procedures that will meet the business requirements; - Document work, take part in user meetings and assist in presenting issues and solutions both orally and in writing; - Assists in defining acceptance tests for new or changed automated systems, Supporting testing on behalf of users, operations and testing teams; - Be the liaison between business units, technology and support teams; - Working with application management for functional trouble-shooting and resolution of reported bugs and issues with applications.
As an Applications Analyst your skills will include: - 3-5 years of BA/QA experience; - Strong understanding of SDLC, knowledge of Agile project management and ITIL methodology would be beneficial; - Strong practical experience of web-applications testing; - Good SQL knowledge (i.e. ability to use aggregate functions etc), proficient in Microsoft Office applications; - Good analytical skills and understanding of requirements processing; - Deep understanding and practice experience in defects identification and supporting software applications; - Experience working with business requirements and detailing them into System-level Functional Specifications; - Ability to communicate functional-level details to solution developers to support transition, translation and development; - Ability to quickly troubleshoot and establish functional issues in production, solution testing, etc.; - Possess basic-level understanding of technical aspects including middleware, to independently run interface tests between applications and services; - Awareness of Quality Management tools and techniques; - Ability to identify and interpret stakeholders needs and requirements; - Fluent in English (written/verbal) - Ability to share information, transfer knowledge and expertise to team members - Ability to work in virtual teams and matrix organizations and proven negotiation skills working above, below and outside of own role;
Mandatory Education / Qualifications - Degree from an accredited college or university with a concentration in Business, Economics, Engineering or Computer Science (or equivalent Business Analysis certification and/or relevant work experience)
We offer - Hi-tech working environment - Career development - International exposure - Attractive and competitive compensation and benefits
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