· The Order to Cash Senior Analyst will ensure the effective and timely delivery of tasks, according to the department’s objectives and Key Performance Indicators. · To provide first line support to BASSE customers regarding Order to Cash issues. · Assist in the identification of continuous improvements to the BASSE Order to Cash processes. · Provide assistance with the smooth migration of Order to Cash activities into BASSE for new customers.
· Promote the standardization, automation and simplification of processes. Develop approach and templates to enhance effectiveness of Financial Shared Service Centre service delivery towards world class. · Effective and timely delivery of Order to Cash services, including: order release and collection activities, issues investigation and resolution, contact customers for extra information etc. · Adherence to Order to Cash controls, to procedure manuals and process description manuals · Deliver Order to Cash processes according to the agreements with specific entities and in line with audit recommendations · Follow and use a robust knowledge management framework: ensure all procedure manuals are updated accordingly and any changes are cascaded to all team members · Ensure that all agreed controls are adhered to on time and in full · Immediately escalate to the line manager any breach in existing controls and highlight any possible risks caused by lack of controls
• Customer oriented • Drive a proactive and result-oriented problem solving approach. • Ability to communicate at all levels and apply high professional standards • Good analytical skills • Ability to meet deadlines and work well under pressure • English (spoken and written) business level as a minimum • Czech (spoken and written) business level as a minimum • IT packages computer knowledge - Microsoft Office • Support a team culture where reflective questions and critical thinking are encouraged.
• Experience in working with SAP for financial processes and systems would be preferable
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