Agent relatii clienti Service - Call Center Bucuresti - Orange Romania - SmartDreamers
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Agent relatii clienti Service - Call Center Bucuresti

agent, relatii clienti, Full time , Postat Acum o săptămână, Expira in 20 zile
București, București, România
Orange Romania
Agent relatii clienti Service - Call Center Bucuresti
Candidatul ideal
Daca
iti vine in mod natural sa-i ajuti pe ceilalti cu zambetul pe buze
iti face placere sa vorbesti la telefon si legi cu usurinta relatii
iti place sa lucrezi intr-o echipa dinamica
stii sa negociezi si, de obicei, reusesti sa obtii ceea ce-ti propui
esti spontan si pasionat de social media si zona digitala
esti dispus sa-ti ajuti colegii in rezolvarea situatiilor ce tin de serviciile si produsele Orange
Atuncite asteptam in echipa noastra pentru ca esti ceea ce cautam
 
Descrierea jobului
Ce ar trebui sa faci?
sa comunici direct cu clientii prin telefon sau prin e-mail si sa le oferi informatii in legatura cu dispozitivele pe care acestia le trimit in Service-ul Orange;
sa efectuezi diferite schimbari pe contul clientilor, in acord cu procedurile interne;
sa inregistrezi solicitarile si sesizarile formulate de catre clienti;
sa identifici si sa oferi solutii adaptate nevoilor pe care le au clientii Orange;
sa tii evidenta interactiunilor si tranzactiillor pe care le efectueaza clientii in raport cu activitatea din service;
sa trimiti solicitarile si situatiile nerezolvate in atentia departamentelor / persoanelor implicate
De la tine asteptam...onestitate, interes si entuziasm
sa fii absolvent de liceu sau student
sa te descurci in limba engleza
sa stii sa editezi un text in Word pentru a trimite mailuri
iar de restul ne ocupam noi... :)

Pentru inceput vrem sa stii ca...iti propunem un contract de prestari servicii cu durata de 6 luni cu posibilitatea de prelungire
programul de lucru este in ture de luni pana sambata, cu zilele libere aferente; luni - vineri in intervalul 9:00 - 20:00, sambata: 09.00 – 17.00;
in Orange punem accent pe nevoia fiecaruia de a-si dezvolta cariera, iar in acest sens facilitam accesul la resurse care te fac un profesionist mai bun. De exemplu, ai abonament lunar gratuit la una dintre cele mai mari biblioteci online.
iti oferim un pachet corespunzator, prin care ne asiguram ca esti motivat luna de luna;
pentru a fi mai clari iti spunem ca pachetul presupune: salariu fix + tichete de masa + asigurare medicala + abonament telefonie mobila - voce si date
 
Descrierea companiei
Orange SA is one of the world’s leading communications companies, well positioned for the future. To date, Orange group companies have been awarded next generation (UMTS) licenses in the United Kingdom, France, the Netherlands, Austria, Switzerland and Slovakia.
Orange was launched in the UK on the 28th April 1994 and has been at the forefront of innovation in the mobile world ever since, becoming the leading operator in the UK. Now an international company, Orange operates in 18 countries with 50 million customers worldwide.
The Orange brand now operates in the United Kingdom, France, Switzerland, Romania, Slovakia, the Netherlands, Thailand, the Ivory Coast, the Dominican Republic, Cameroon, Botswana and Madagascar. The Orange group also has controlled operations in and a joint controlling interest in Egypt (MobiNil). The Orange group also has minority interests in Portugal (Optimus), Austria, (Connect Austria), and Mumbai/India (BPL Mobile).
Orange has always had a simple idea at its core, our philosophy. It helps us ensure everything we do within the company and for our customers is positive, optimistic and really makes a difference to people’s lives. We have a unique attitude which is actually delivered upon through our actions for our customers.
Orange believes in the future.
Orange makes a difference to people’s lives by creating simple and innovative services that help people communicate and interact better.In addition to our philosophy, we have five values that help us deliver our philosophy through the way we behave – refreshing, honest, straightforward, dynamic, friendly.
Orange was launched in Romania on the 5th of April 2002 and registered a remarkable evolution since then. Orange Romania is now the telecommunication market leader both in number of clients and in profit, with regional offices in Bacau, Bucuresti, Cluj and Timisoara.
If you want to build the Orange experience and join a great team, send us your CV by applying online at www.orange.ro/jobs.
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