We are looking for qualified professionals, with minimum 7+ years of experience, strong people leadership skills, proven record of customer management and previous exposure to BPO/SSC environment.
Your key responsibilities will include:
Coordinating a team of 40+ employees and team leaders, from both operational and people management perspectives Driving operational excellence, strategizing and implementing complex initiatives to enable high quality delivery and performance In-depth client business understanding and relationship management, building strong partnerships and enhancing customer satisfaction Budget planning, management and reporting
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