SmartDreamers for Android Install

(SENIOR) OPERATIONS MANAGER

management operational, consultanta, Full time , Postat Acum 3 zile, Expira in 13 zile
București, București, România
GENPACT
(SENIOR) OPERATIONS MANAGER

(SENIOR) OPERATIONS MANAGER

We are looking for qualified professionals, with minimum 7+ years of experience, strong people leadership skills, proven record of customer management and previous exposure to BPO/SSC environment.

Your key responsibilities will include:

Coordinating a team of 40+ employees and team leaders, from both operational and people management perspectives
Driving operational excellence, strategizing and implementing complex initiatives to enable high quality delivery and performance
In-depth client business understanding and relationship management, building strong partnerships and enhancing customer satisfaction
Budget planning, management and reporting