(SENIOR) OPERATIONS MANAGER - GENPACT - SmartDreamers (Expirat)
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Acum 6 luni

(SENIOR) OPERATIONS MANAGER

GENPACT
(SENIOR) OPERATIONS MANAGER



(SENIOR) OPERATIONS MANAGER

We are looking for qualified professionals, with minimum 7+ years of experience, strong people leadership skills, proven record of customer management and previous exposure to BPO/SSC environment.

Your key responsibilities will include:

Coordinating a team of 40+ employees and team leaders, from both operational and people management perspectives
Driving operational excellence, strategizing and implementing complex initiatives to enable high quality delivery and performance
In-depth client business understanding and relationship management, building strong partnerships and enhancing customer satisfaction
Budget planning, management and reporting

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